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The Mason, LLC welcomes you. We hope you enjoy your stay here!!

RESERVATIONS AND CANCELLATION POLICIES AND PROCEDURES:

By checking into your suite, you acknowledge acceptance of these rental terms.

Guarantee Policy

There is a Credit Card required to hold your reservation.

If you use a debit/credit card to check in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.

Cancellation Policy

If you wish to cancel, please do so 1 day prior to arrival to avoid cancellation penalties. If you are a no show, or cancel less than 24 hours prior to arrival you will be charged for your reservation. We will not charge you if your room can be rented.

At check in, the front desk will verify your check-out date. Rates quoted are based on check-in date and length of stay. Should you choose to depart early, price is subject to change.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error

Whole house bookings require a 50% deposit of your total stay. The deposit you make is refundable, less a $50 processing fee if you cancel up to 30 days before your arrival date.

If you are making your reservation within 14 days of your arrival date, the full amount will be due at the time of the booking.

PAYMENT METHODS:

We accept all debit cards as well as Visa, MasterCard, American Express, & Discover. We DO NOT accept personal checks.

CHECK-IN:

Check in time is 3:00 pm or later.  

CHECK– OUT:

Check out is at 11:00 am. We need time to prepare our rooms for the next guest.

ASSIGNMENT OF SUITES:

We will do our best to accommodate any request for a specific Suite, however, we cannot guarantee any particular Suite.

PERSONAL ITEMS:

Any personal items left behind or lost during a stay are the responsibility of the guests. We are not responsible for items left behind or lost. However, we will ship back any items that are found (if the guest request them) by a local shipping service. The shipping charge will be the responsibility of the guests. We will hold any items left behind for 30 days to see if they are claimed before disposal.

DAMAGES AND MISSING ITEMS:

Our units are inventoried after each stay for missing items. You will be charged for any damages to the property or for any items that are missing after your stay.

If there is a need for excessive cleaning upon your departure, you will be charged an additional cleaning fee of not less than $50 per Suite depending upon the nature of the mess and/or damage.

  • Any theft, vandalism or evidence of drug use will be photographed and reported to the police and followed by litigation.
  • Any Suite that is left unsecured by the guest, resulting in times being damages or stolen, will be the responsibility of the registered guests. He/she will incur the cost of replacing any items which are damaged or stolen.
  • Please keep in mind that there are neighbors. Keep the noise levels to a minimum.
  • Towels and/or linens should not be used to remove make up or clean shoes, etc. You will be charged for any items which are stained and cannot be cleaned.
  • Any guest that we are forced to evict will forfeit all monies paid and no credits will be       issued.

“NO-SHOW’ POLICY:

A “no-show” is an automatic forfeiture of charges — this is a contract between you (the guests) and The Mason, LLC. You will be charged the full stay if the proper cancellation policy is not followed.

PARTIES:

Absolutely no PARTIES or unsupervised minors are allowed.

We reserve the right to refuse service to anyone, at our discretion. Young people must be accompanied by a parent or legal guardian. WE DO NOT RENT TO ANYONE UNDER 21. If a party is discovered to be taking place in any of our Suites, the entire group will be asked to leave. No refunds of any kind will be given. If a guest DOES have a party of which we are made aware, that guest will be charged for ANY and ALL damages and the same will be reported to the local police department.

 MAXIMIMUM CAPACITIES:

Suite occupancy is strictly enforced as follows:

Maximum of 4 adults per Suite.   We do not charge extra for children, but you must accurately report the number of persons staying in the unit. Please adhere to these maximums. If you misrepresent the number of guests in your group, you will be asked to leave and no refunds will be given.

SMOKING:

Smoking is not allow in any of the Suites. You may smoke on the back deck or front porch of each unit. Please dispose of any cigarette ashes and butts appropriately. If you or anyone in your party smoke in the unit , you will be charged a minimum of $200 in cleaning fees and may be charged more if it is necessary to remove any smoke smells from the Suite.

PET POLICY:

Absolutely no pets are allowed in the units. If a pet is found in any of our Suites, the guest will be asked to leave and no refunds will be given. A cleaning fee will be charged to the guest of not less than $200 but may be more if more cleaning for repairs are required.

SUPPLIES:

For The Mason North, we clean each Suite after each stay — weekly for extended stays. We don't come in daily and clean. If you need additional towels, linens, or other supplies, just leave a message for us at the office (459-4663) and we will have them brought to your Suite. If it is after hours, we will bring them the following day.

For The Mason Downtown, we do make beds and change out towels daily upon request.

TELEPHONE:

Each suite has its own private telephone line with unlimited local calls and free long distance within the continental US. If any other calls are made or charged are incurred, they will be responsibility of the guests and will be billed to the guests credit card with the telephone bill is received by The Mason, LLC.

RIGHT TO REFUSE RENTAL:

The Mason, LLC reserves the right to refuse to rent to any guest at any time. We reserve the right to cancel any reservation at any time.

USE OF FITNESS ROOM:

The Guest assumes all risk when using the Fitness Room of the facility. Guests should consult with a physician before beginning any exercise program. The Mason, LLC, is not responsible for any accidents or injuries resulting from use of the Fitness Room.

INDEMNITY CLAUSE:

Neither the Mason, LLC or its owners will be responsible for accidents or injury to guest or for lost money or valuables of any kind. The registered guest assumes full responsibility for any and all damages that his/her group causes, excessive cleaning charges for problems caused by his/her group and for any items found to be missing after his/her group’s visit including linens and towels. By accepting this reservation, it is agreed that all guest of the registered renter are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premises.

The Mason  |  815 North Mulberry Ave, Butler, Alabama 36904  |  stay@themason.com  |  205.459.HOME

Frequently Asked Questions


General Questions


Is your property Staffed 24 Hours a day?
No. Our property is not staffed 24 hours a day by an on site employee.  However, someone does answer the calls to our office 24 hours a day.  Emergencies are taken care of immediately. Any calls that do not require immediate assistance are handled the next day.





Frequently Asked Questions